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How We Handle Your Personal Data

At qqwin, your personal data is handled with care and transparency — we collect only what we need to operate your account, process transactions via Touch 'n Go…

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Scope of This Privacy Policy

qqwin Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This Privacy Policy applies to all personal data you provide when creating an account, making deposits through Touch 'n Go, GrabPay, Boost dan FPX, or contacting our support team. We collect your name, email address, contact number, and transaction records solely to deliver and improve the

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services available to you where local law permits. We do not sell your data to third parties. Data shared with payment processors — including Boost dan FPX — is handled under those providers' own security protocols and shared only to the extent required to complete your
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transaction. Retention periods vary by data type: account identifiers are kept for the duration your account remains active, while transaction logs may be retained longer to meet applicable legal obligations in Malaysia. You may request a copy or deletion of your data at any time by
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contacting us through the channels listed below.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

HUBUNGI PASUKAN KAMI

Reach Us About Your Privacy Rights

If you have questions about how your data is handled, want to request access to the information we hold about you, or need to correct or remove any record, our privacy contact team is here to help. Whether you are in Petaling Jaya or anywhere else in Malaysia where access is permitted, you can reach us through any of the following channels and we aim to respond within three business days.

Team online

Email Privacy Team

Send your data access, correction or deletion request to our dedicated privacy email. We acknowledge every request within one business day and aim to fully resolve it within three business days.

Live Chat Support

Open the live chat window in your account dashboard at any time to speak directly with a support agent about privacy concerns, account data, or how your payment records are stored.

Help Centre Ticket

Submit a formal privacy ticket through the Help Centre portal. Include your registered email and a brief description of your request so our team can locate your records and respond accurately.

AMALAN PERLINDUNGAN DATA

How qqwin Protects What You Share

We have put concrete technical and procedural measures in place so that the data you entrust to us — from account sign-up through to each Touch 'n Go…

Data Collection

We collect your name, email, phone number and payment method identifiers when you open an account.

Cookie Usage

We use session cookies to keep you logged in and analytics cookies to understand how pages are used.

Account Security

Account access is protected by password hashing and optional two-factor authentication.

Data Retention

Active account data is retained for as long as your account remains open.

Your Access Rights

You have the right to request a copy of all personal data we hold about you, ask us to correct…

Policy Updates

When we update this Privacy Policy, we post the revised version at qqwin.

Your Privacy Questions Answered

Below are the questions we hear most often about how qqwin handles personal data, what rights you have, and how to act on those rights. If your question is not covered here, our live chat team is available around the clock.

We collect your full name, email address, phone number and the payment method identifiers you use — such as your Touch 'n Go or GrabPay account reference. We do not collect more than what is needed to run your account.

Payment data is shared only with the payment processor required to complete your transaction — for example, Boost or FPX gateways. Those processors operate under their own security policies and may not use your data for any other purpose.

Your account data is retained for as long as your account is active. After closure, we keep the minimum records required by applicable Malaysian law and then delete them permanently. You can ask us for an exact retention period for any specific data category.

Yes. Email our privacy team or raise a Help Centre ticket with your registered email address. We will compile and send you a full data export within three business days of receiving your verified request.

Contact us via live chat, email or the Help Centre ticket system and state that you are requesting deletion. We will remove your data unless a legal retention obligation requires us to keep specific records, and we will tell you clearly if that applies.

We use session cookies for login continuity and analytics cookies to improve how the site works. You can disable analytics cookies in your browser settings without affecting your ability to log in, deposit via GrabPay, or access any account feature.

We email all account holders at least seven days before any policy change takes effect and post the updated document at qqwin.vin/privacy-policy/. The date at the top of the page always shows when it was last revised.

How We Handle Your Personal Data

Reach Us About Your Privacy Rights

Email Privacy Team

Live Chat Support

Help Centre Ticket

How qqwin Protects What You Share

Data Collection

Cookie Usage

Account Security

Data Retention

Your Access Rights

Policy Updates

Your Privacy Questions Answered

01 What personal data does qqwin collect when I open an account?

02 Is my payment data shared with anyone outside qqwin?

03 How long does qqwin keep my account data?

04 Can I request a copy of all the data qqwin holds about me?

05 How do I ask qqwin to delete my personal data?

06 Does qqwin use cookies, and can I turn them off?

07 How will I know if the Privacy Policy has been updated?

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